Lucidya

Lucidya is an all-encompassing customer experience management (CXM) platform built for businesses operating in the Arab market. By combining AI and natural language understanding (NLU) technology, Lucidya streamlines the process of managing and personalizing customer experiences across multiple digital touchpoints.

Some of its key features include:

• Accurate Sentiment Analysis: Analyze Arabic and English data with 92% accuracy, including sentiment, themes, gender and more.
• 360-Degree View of Customers: Consolidates all customer interactions from social media, emails, rating websites and chat.
• Seamless API Integrations: Connects to tens of APIs to manage customer interactions across multiple touchpoints.
• Multi-Industry Support: Supports multiple industries including telecoms, financial services, healthcare, restaurants, sports, media and entertainment.

Lucidya's suite of products includes:

• Lucidya Engagement: Provide exceptional customer service with fast and accurate responses, and a motivated team through gamification.
• Lucidya Social Listening: Monitor and analyze market and customer feedback across social media, news and blogs.
• Lucidya Omnichannel: Collect and analyze customer data from direct messages, chats, emails, ratings and calls.
• Lucidya CDP: Personalize customer experiences by understanding them as individuals.
• Lucidya Survey: Capture and analyze customer thoughts and feelings.

Companies in the Arab World can use Lucidya to outperform their peers in their industry by delivering exceptional customer experiences and developing better products through social insights and benchmarking. With a 4.5-star rating, the highest in its category, in the MENA region, Lucidya provides a powerful platform to manage all customer interactions.

Published on June 14, 2024