Question: Can you recommend a tool that provides a 360-degree view of customers, consolidating interactions from social media, emails, and other channels?

If you're looking for a tool that offers a 360-degree view of your customers by aggregating interactions from social media, email and other sources, Lucidya could be a good option. Lucidya is a customer experience management platform that uses AI and natural language understanding to orchestrate and personalize customer interactions across multiple digital touchpoints. It offers a range of products, including Lucidya Engagement for customer service, Lucidya Social Listening for market and customer feedback analysis, and Lucidya Omnichannel for customer data analysis.

Another option is Eclipse AI, an omnichannel voice of customer data analysis platform. It aggregates and analyzes customer interactions from a variety of sources like online reviews, surveys, customer emails and audio/video calls. Eclipse AI offers insights that can help you improve retention and revenue, including omnichannel data analysis, location-based insights and AI-driven decision-making. The platform offers flexible pricing options so it can be used by companies of all sizes.

If you want to be more proactive, check out Pano, a customer journey management system that offers a single view of customer interactions. Pano integrates with popular tools like ActiveCampaign, HubSpot and Salesforce, and offers customizable alerts and workflows based on specific events. That could be useful for companies that want to personalize and proactively manage customers' interactions across multiple channels.

Last, Dixa offers an all-in-one conversational customer service platform that spans multiple channels including native voice, email, social media and messaging. Dixa offers an agent workspace that offers a single view of customer interactions, along with smart tools and automations to help improve customer service. The platform is designed to automate routine tasks and offer personalized responses to customers.