Question: I'm looking for a solution that provides a 360-degree customer view and improves customer satisfaction, can you recommend one?

If you're looking for a solution that offers a 360-degree customer view and customer satisfaction, Insider is a good option. Insider is a customer data platform that combines customer data, uses AI to predict behavior, and offers personalized experiences across multiple touchpoints. It offers 360° customer profiles, predictive behavior analysis, audience segmentation, and connections to more than 100 data sources and touchpoints. That means it's a powerful way to build personalized customer experiences and drive growth and revenue.

Another good option is InMoment, which offers a more holistic view of the customer journey through AI-powered insights. It collects and connects unstructured and structured experience data from multiple sources to provide a single customer experience. InMoment includes AI-powered surveys, reputation management, conversational intelligence, and advanced analytics to help teams address individual and repeat experience problems, resulting in substantial revenue growth and profitability improvements.

Kustomer is also worth considering, especially if you're looking for an all-in-one CRM platform. It offers a single customer view, AI-powered automations, proactive support, and deep integrations. Kustomer is designed to increase agent productivity and customer satisfaction while decreasing operational costs. Its AI-powered tools help decrease support volume, accelerate response time and personalize customer interactions, making it a good choice for companies of all sizes.

For companies in the Arab region, Lucidya offers a comprehensive customer experience management platform using AI and NLU to personalize customer interactions. It provides a 360-degree view of customers by integrating interactions across multiple digital touchpoints and provides accurate sentiment analysis. Lucidya's product suite includes tools for customer service, social listening, and personalized customer experiences, making it a good choice for industries such as telecoms, financial services, and healthcare.