Question: Is there a customer success software that combines AI technology with human expertise to drive business growth and customer advocacy?

If you're looking for a customer success software that marries AI technology with human expertise, Gainsight is a top contender. It offers personalized customer interactions, AI-driven growth strategies and targeted communications to increase customer engagement and inform business decisions. With features like advanced analytics, in-app engagement and customer feedback, Gainsight enables teams to focus on the most important work, resulting in higher customer satisfaction and growth.

Another top contender is Vitally, a full-stack Customer Success platform that combines real-time customer data, purpose-built workspaces and automation. It offers 360-degree views of customer activity, health scores and actionable dashboards to increase efficiency and drive revenue growth. Vitally also offers collaborative communication through shared workspaces and omnichannel conversations, making it a powerful platform for Customer Success professionals.

If customer advocacy is your priority, Influitive could be the way to go. It uses AI to amplify customer engagement and create a powerful community that drives growth through referrals and reviews. The platform includes next-gen AI tool, gamified campaigns and tools to capture customer stories and track challenges. Influitive has demonstrated high ROI, so it's a good choice for companies looking to increase customer loyalty and advocacy.

Last, Conversica offers a Conversational AI platform that uses human-like interactions to drive conversions across the customer journey. It includes autonomous digital assistants for lead engagement and qualification, and advanced NLU and NLG models for natural conversations. This platform is great for improving customer retention and opening up new revenue streams by automating workflows and increasing lead engagement.