Gainsight

Leverages AI-driven insights to personalize customer interactions, fuel growth strategies, and accelerate data-driven decisions, while incorporating human expertise for optimal results.
Customer Success Management AI-Driven Personalization Product Experience Management
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Gainsight's customer success and product experience software is designed to help companies boost revenue, cut churn and encourage customer advocacy. The software lets companies use AI technology, but also incorporates human expertise for the best results in customer success and growth.

Gainsight has a number of features to help companies improve customer interactions and product adoption. Among them:

  • AI-Enhanced Customer Interactions: Personalized interactions based on customer needs.
  • AI-Fueled Growth Strategies: Data-driven insights to drive business growth.
  • AI-Crafted Personalization: Communications and engagement tailored to customer needs.
  • AI-Accelerated Data Insights: Real-time data to drive business decisions.

You can dig into different parts of the platform, including customer health and journey orchestration. The platform offers a single customer view so you can make better decisions and engage more effectively with customers. Gainsight also offers a suite of tools for product experience management, including advanced analytics, in-app engagement and customer feedback.

Gainsight's pricing is based on the combination of products and services you need. The Essentials plan is for growing businesses, while the Enterprise plan offers the full range of features and support. Product Experience pricing includes product analytics, in-app guides and user surveys. Customer Communities pricing ranges from Professional for smaller teams to Enterprise for bigger, more complex integrations. Customer Education pricing offers unlimited learners and course content.

Gainsight's goal is to free your team to focus on what's important by automating routine work and providing useful insights. The company's software is designed to be easy to use and accessible so everyone can tap into the insights. By combining AI with human-first approaches, Gainsight says its software can help companies grow, improve customer satisfaction and ultimately succeed in business.

Check the Gainsight website to schedule a demo and explore the products and pricing.

Published on July 9, 2024

Related Questions

I'm looking for a platform that uses AI to personalize customer interactions on social media. Is there a software that provides a single customer view, enabling better decision-making and more effective customer engagement? Do you know of a tool that offers AI-driven insights to reduce customer churn and increase revenue? Is there a customer success software that combines AI technology with human expertise to drive business growth and customer advocacy?

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