Gainsight Alternatives

If you're looking for a Gainsight alternative, Insider is a powerful customer data platform (CDP) that collects customer data and uses AI to predict behavior and tailor experiences. It offers 360° customer profiles, predictive behavior analysis, audience segmentation, and connections to more than 100 data sources and touchpoints. Insider's platform uses AI and machine learning to personalize customer experiences across web, email and in-app channels, making it a good choice for customer engagement and growth.

Another top contender is Khoros, a personalized support experience platform that uses generative AI and data automation to offer customer support through a single interface. Its features include integration with generative AI, omnichannel view, conversation analysis and service and marketing insights. Khoros stands out for its ability to help companies improve customer support efficiency and satisfaction, with an average ROI of 403% and millions of dollars in customer savings each year.

If you're looking for an AI-powered marketing platform, Blueshift is a full-service option that combines customer data, AI-driven decision-making and cross-channel delivery. It includes a Customer Data Platform for creating detailed customer profiles, AI-Powered Decisioning for automating marketing work and real-time AI for analyzing customer behavior and intent. The platform spans multiple marketing channels and can integrate with hundreds of tools, so companies can segment audiences and make data-driven marketing decisions.

Last, Vitally is a full-stack Customer Success platform that combines real-time customer data, workflow management and automation. It includes hubs for structured data, a visual workflow builder, task management and collaborative communication through shared workspaces. Vitally's platform is designed to increase efficiency and drive revenue growth, with 360 views of customer activity, health scores and interactive dashboards for key metrics. It can integrate with more than 20 enterprise-grade tools, so it's a good choice for companies looking to optimize their Customer Success operations.