Question: Are there any customer service solutions that cater specifically to blind or low-vision customers and provide accessible experiences?

Be My Eyes is a notable platform that connects blind and low-vision people with sighted volunteers and businesses around the world through live video and AI. It includes live video support, photo description through AI, and an accessible customer service suite. Businesses can embed these features into their operations for faster resolution and higher customer satisfaction. The service is free for individuals but has customized options for businesses.

Another good option is Ada, an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots with AI-driven customer service, letting businesses automatically resolve more than 70% of customer inquiries. It works in multiple languages, supports multiple interaction channels, and integrates with existing knowledge bases so it can respond promptly and personally.

For businesses that want to take their customer support to the next level with more sophisticated AI, Verloop is worth a look. Verloop.io is a conversational AI platform that automates chat and voice conversations to free up agents to focus on higher-value work. With automated support, multilingual support and real-time monitoring, it deflects a lot of support requests, so live agents aren't overwhelmed.