Question: I need a platform that helps optimize customer onboarding and improves customer satisfaction through automation and AI-driven insights.

If you need a platform to accelerate customer onboarding and improve customer satisfaction through automation and AI-driven insights, Ada is a great option. Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots. It lets businesses onboard, measure, and coach AI agents to automatically resolve more than 70% of customer service requests. Key features include voice and email automation, multilingual support, automated resolution measurement, and AI coaching across multiple channels like web, mobile, and social media. Ada has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another option is Cast, an AI-powered digital customer success platform. Cast automates and scales customer-facing work to drive high net revenue retention. It includes features like AI-presented user experiences, automated playbooks, personalized user journeys, and AI-agent support. Cast is designed to accelerate customer onboarding, adoption, and retention while reducing the workload for customer-facing teams. With a measurable ROI of up to 40 times their investment, Cast enables businesses to drive revenue growth, engagement, and retention.

Forethought is also a good option. This AI-powered customer support platform automates routine work, boosts resolution rates, and lowers support costs. It includes features like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries, and Discover for optimizing workflows. Forethought integrates with major helpdesks like Zendesk, Salesforce, and ServiceNow, and promises a 15x average return on investment and a 64% average deflection rate, making it a good option for improving customer satisfaction and lowering costs.

If you're looking for a generative AI option, Ultimate provides a powerful platform to automate more than 60% of support requests across multiple digital channels. With features like UltimateGPT for FAQs, Dialogue Builder for custom dialogues, and Analytics Suite for optimizing conversation performance, Ultimate integrates with any CRM and automates complex use cases and scales support operations. It's designed to improve customer satisfaction, efficiency, and agent productivity.