Question: I need a platform that combines online and offline customer interactions to provide actionable insights and targeted messaging.

If you're looking for a platform that spans online and offline customer interactions to give you insights and targeted messages, Genesys Cloud CX could be a good option. This AI-powered contact center platform lets companies orchestrate customer and employee experiences across many touchpoints. With omnichannel engagement, contact center optimization and workforce engagement management, Genesys Cloud CX can help you boost response rates, first-call resolution and agent productivity. With its cloud foundation and open CX platform, more than 8,000 companies use it to offer empathetic, personalized experiences at large scale.

Another good option is Eclipse AI. The platform aggregates and analyzes customer interactions from sources like online reviews, surveys, emails and audio/video calls. Eclipse AI offers omnichannel data analysis and location-based insights that can help retention and revenue by providing actionable insights. It integrates with more than 50 tools and has flexible pricing options, including a free tier, so it can be used by companies of all sizes.

If you want to move to digital-first customer interactions, LivePerson could be a good option. This conversational AI platform can route voice calls to digital channels, automate common customer intents and analyze omnichannel conversation data. LivePerson is designed to increase agent productivity and lower operating costs while improving customer satisfaction, so it's a good option for modernizing contact centers and improving customer engagement.

Last, MoEngage offers an insights-led customer engagement platform that uses AI to optimize interactions and offer personalized experiences across multiple channels. With features like customer insights and analytics, omnichannel communication and AI-powered campaign optimization, MoEngage can help businesses optimize their engagement strategy and drive higher ROI. It offers scalable and secure solutions for enterprise-level brands across many industries.