Question: I need a solution that can help me manage and track customer interactions across different touchpoints, including email, mobile, and social media.

Zendesk is an all-in-one customer service software that uses AI to personalize interactions across text, mobile, phone, email, live chat, and social media. It includes AI Agents, Workforce Management, and Quality Assurance to help you get the most out of your team and improve the quality of interactions. With flexible workflows and customizable APIs, Zendesk is good for companies of all sizes looking to modernize their customer service operations.

Genesys Cloud CX offers a full AI-powered contact center platform for delivering customer experiences. It can handle omnichannel engagement, contact center optimization and end-to-end journey management. With its powerful AI and automation tools, Genesys Cloud CX can help businesses improve response rates, first-call resolution and agent productivity. It's a leader in Gartner, IDC and Forrester research and is used by more than 8,000 companies.

Another strong contender is NICE's CXone, a cloud-native CX platform that offers personalized, connected and intelligent experiences across multiple touchpoints. It includes AI-designed for CX, unified interaction management and journey orchestration. NICE CXone helps businesses build stronger brand value, increase operational efficiency and deliver better customer experiences with its scalable and secure platform.

Last, Dixa offers an all-in-one conversational customer service platform that spans multiple channels -- native voice, email, social media, messaging and chatbot -- through a single interface. Dixa offers smart tools and automations, including AI-powered conversations and intelligent routing, as well as analytics and quality assurance dashboards. It integrates with other apps to deliver a unified customer experience and can be customized to meet specific business needs.