Respond.io is an all-in-one customer conversation management platform that captures leads from multiple touchpoints and uses AI-powered automation to convert them into sales across multiple communication channels. It centralizes all conversations in one place, offering actionable insights and real-time monitoring, and includes customizable software integrations and a mobile app for sales on-the-go.
Another good option is Bird, a next-gen CRM platform that handles over 5 trillion messages per year across Email, SMS, and WhatsApp. It offers tools to reach a broader audience, build targeted campaigns, and map marketing journeys, making it a good fit for businesses that need to manage customer interactions at scale. Bird's enterprise-grade features include unmatched scale, detailed access controls, and global compliance.
Braze is also a powerful customer engagement platform that uses AI to manage personalized, real-time interactions across multiple channels. It includes data activation, journey orchestration, and cross-channel messaging, making it a good fit for industries like retail, media, finance, travel, and on-demand services. Braze's platform ensures scalability and compliance with privacy and security regulations globally.