Question: Can you suggest a platform that allows me to manage customer interactions across multiple channels, including voice, SMS, and WhatsApp?

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Twilio

If you need a broad platform to span customer interactions across several touchpoints, Twilio is a good option. It offers a suite of communication APIs for SMS, WhatsApp, voice and email that lets businesses customize customer journeys and onboard users securely. Twilio's features include a Customer Data Platform, multichannel communication APIs and strong user verification and authentication. It offers free accounts and pay-as-you-go pricing so businesses can use it at a level that suits their needs.

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CommBox

Another option is CommBox, an AI-powered omnichannel customer communications platform. It can handle interactions through social media, WhatsApp, chat, SMS, email and voice, and comes with more advanced AI and automation abilities. CommBox offers a unified inbox, 24/7 customer support and AI-powered tools for agents. Companies like Clalit, IKEA and Brimag Service have used CommBox to improve customer service and cut operational costs.

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Kaleyra

Kaleyra is another option, offering omnichannel communication options like SMS, voice and WhatsApp messages, chatbots and programmable voice services. Kaleyra's platform integrates with common helpdesk software, CRMs and marketing automation tools, and offers secure, reliable and scalable communication options. That makes it a good choice for automating communication workflows and improving customer service in many different businesses.

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Gupshup

For many industries, Gupshup offers a conversational engagement platform with AI-powered chatbots on 30+ messaging channels, including WhatsApp and Google Business Messages. Its features include Bot Studio for custom conversational journeys, Agent Assist for agent productivity and Campaign Manager for multi-channel campaigns. Gupshup can handle customer interactions at any point of the customer journey, helping businesses increase customer lifetime value and reduce service costs.

Additional AI Projects

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Bird

Unifies email, SMS, and WhatsApp customer interactions, enabling personalized marketing and low-cost management of over 5 trillion messages per year.

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Haptik

Utilizes Generative AI to automate customer support, sales, and marketing, providing personalized interactions and efficient solutions for businesses.

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MyOperator

Streamline communication with cutting-edge call and WhatsApp API solutions, IVR, CRM, and campaign management tools for sales, customer service, and marketing.

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Trengo

Unify customer conversations across multiple channels, automate routine tasks, and leverage AI to resolve up to 50% of common issues, freeing teams for complex cases.

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Clickatell

Deliver personalized customer interactions, boost loyalty, and drive revenue through automated and AI-powered chat commerce and messaging channels.

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Whautomate

Automate customer engagement and support across multiple channels, increasing sales and productivity by up to 10 times with personalized marketing campaigns.

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Knowlarity

Simplify business communications with a multichannel platform integrating voice, message, video, and AI-powered solutions for personalized customer experiences.

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Nextiva

Unifies customer conversations across voice, video, chat, social media, and email, leveraging AI and automation to personalize interactions and increase revenue.

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Omnichat

Centralizes multichannel messages, enabling fast customer support, automated customer journeys, and cohesive shopping experiences across websites and social media.

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Comm100

Unify customer engagement across multiple touchpoints with a personalized, seamless, and efficient omnichannel communication platform.

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Respond.io

Capture and manage leads from multiple channels, automate timely responses with AI, and convert them into sales with a centralized conversation platform.

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Qiscus

Consolidate multiple communication channels into one platform, enabling efficient customer interactions and improved sales conversions through automated support and human-bot collaboration.

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Aivo

Automate and enhance customer interactions across multiple touchpoints with personalized conversations, 24/7 support, and seamless live agent integration.

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Sinch Engage

Unify messaging apps like WhatsApp, Instagram, and Facebook Messenger to personalize customer interactions, automate tasks, and measure campaign success.

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CM.com

Automates customer support and conversations with AI-powered chatbots, enabling personalized experiences across multiple channels without requiring coding expertise.

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Simla

Manage customer interactions across WhatsApp, Facebook, Instagram, and websites in one interface, automating responses with AI-powered chatbots.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

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OneReach

Build advanced multimodal AI agents that span multiple channels, customize dashboards, and integrate with 60+ enterprise systems to improve operational efficiency.

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Quiq

Delivers personalized, accurate customer support through AI-powered assistants, mirroring human-like responses and enabling efficient, asynchronous conversations across multiple channels.

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Engati

Build and manage conversational AI across multiple channels, including WhatsApp and Instagram, with omnichannel engagement and low-code bot building capabilities.