Question: Can you recommend a tool that helps me gather targeted customer feedback across multiple touchpoints, including websites and mobile apps?

If you need a tool to collect feedback from customers in a targeted way across many touchpoints, including websites and mobile apps, CustomerIQ is a good option. The AI-powered platform collects feedback from a variety of sources like Slack, Hubspot, Zendesk and others, with features like AI-powered highlight extraction and filtering. It helps teams collect and understand customer data, spot feature requests and take action to maximize revenue. CustomerIQ also offers tools for team alignment, AI help, and document editing and collaboration, with enterprise-grade security and scalability.

Another good option is Anecdote, which offers real-time customer feedback analytics by tracking feedback from App Store reviews, support messages, surveys and social media. It uses its own Natural Language Processing Engine to spot sentiment trends and areas for improvement. Anecdote integrates with more than 65 feedback sources and offers features like bug analysis, automated AI tagging and customizable alerts. It can help reduce churn, support tickets and bug resolution time, making it a good choice for global customer-centric teams.

Iterate is another option. This Customer Insights Manager collects feedback from product, marketing, user research and sales teams. It offers several ways to collect customer insights, including in-app mobile surveys, email surveys and embedded website surveys. Iterate's AI-powered Research Assistant analyzes text responses to determine sentiment and key topics. With advanced filtering and segmentation tools, it helps teams drill down into customer issues and sentiment, and it integrates with popular tools like Airship and HubSpot.

If you're looking for a more complete customer experience solution, take a look at InMoment. It uses AI to collect and connect unstructured and structured experience data from a variety of sources, giving you a better understanding of the customer journey. InMoment includes AI-powered surveys, reputation management, digital listening and advanced analytics. It can capture data in every format at every touchpoint, and teams can take targeted actions to address individual and repeat experience problems. The company has been recognized by Gartner and Forrester, and customers have reported revenue growth and profitability improvements.