Question: Can you recommend a tool that helps me gather targeted customer feedback across multiple touchpoints, including websites and mobile apps?

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CustomerIQ

If you need a tool to collect feedback from customers in a targeted way across many touchpoints, including websites and mobile apps, CustomerIQ is a good option. The AI-powered platform collects feedback from a variety of sources like Slack, Hubspot, Zendesk and others, with features like AI-powered highlight extraction and filtering. It helps teams collect and understand customer data, spot feature requests and take action to maximize revenue. CustomerIQ also offers tools for team alignment, AI help, and document editing and collaboration, with enterprise-grade security and scalability.

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Anecdote

Another good option is Anecdote, which offers real-time customer feedback analytics by tracking feedback from App Store reviews, support messages, surveys and social media. It uses its own Natural Language Processing Engine to spot sentiment trends and areas for improvement. Anecdote integrates with more than 65 feedback sources and offers features like bug analysis, automated AI tagging and customizable alerts. It can help reduce churn, support tickets and bug resolution time, making it a good choice for global customer-centric teams.

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Iterate

Iterate is another option. This Customer Insights Manager collects feedback from product, marketing, user research and sales teams. It offers several ways to collect customer insights, including in-app mobile surveys, email surveys and embedded website surveys. Iterate's AI-powered Research Assistant analyzes text responses to determine sentiment and key topics. With advanced filtering and segmentation tools, it helps teams drill down into customer issues and sentiment, and it integrates with popular tools like Airship and HubSpot.

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InMoment

If you're looking for a more complete customer experience solution, take a look at InMoment. It uses AI to collect and connect unstructured and structured experience data from a variety of sources, giving you a better understanding of the customer journey. InMoment includes AI-powered surveys, reputation management, digital listening and advanced analytics. It can capture data in every format at every touchpoint, and teams can take targeted actions to address individual and repeat experience problems. The company has been recognized by Gartner and Forrester, and customers have reported revenue growth and profitability improvements.

Additional AI Projects

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Olvy

Automatically gather and analyze customer feedback from multiple sources, transforming raw data into actionable insights with AI-powered summaries and reports.

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Sauce

Automates actionable customer insights in under 5 minutes, surfacing key trends and issues through AI clustering, and prioritizing feedback by customer attributes.

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Enterpret

Aggregate customer feedback from multiple sources, analyze with adaptive AI models, and uncover actionable insights to inform product development decisions.

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Qualtrics

Reveals actionable insights across customer, employee, and market research, empowering organizations to make better decisions and fuel growth.

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ClientZen

Automates customer feedback analysis across the customer journey, providing actionable insights to improve satisfaction, loyalty, and business success.

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Zefi

Consolidates user feedback from multiple sources, automatically categorizing and analyzing it to identify key patterns, trends, and emerging needs.

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Medallia

Uses machine learning to extract key insights from every interaction, spotting trends and prioritizing actions to drive customer loyalty and employee engagement.

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Cycle

Capture product feedback from multiple sources, automate insights with AI, and collaborate on customer-driven roadmaps in a streamlined workflow.

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Kraftful

Analyzes customer feedback from various sources, surfacing actionable insights, sentiment trends, and pain points to inform product development decisions.

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Canny

Centralize customer feedback, analyze and prioritize requests, and create public or private roadmaps to build a better product roadmap, all in one place.

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Gleap

Collects and analyzes customer feedback through visual bug reporting, live chat, AI-powered bot support, and surveys to inform product development and improve user experience.

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Sprig

Uncover user feedback trends, make data-driven product decisions, and improve user experience with AI-powered surveys, replays, and feedback analysis.

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Essense

Analyze customer feedback and competitor reviews from multiple sources to inform product roadmaps and marketing strategies with actionable insights.

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Eclipse AI

Aggregates omnichannel customer data for actionable insights, driving retention and revenue through centralized, location-specific, and AI-powered analysis.

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Monterey AI

Automates collection, analysis, and action on customer feedback from various data sources, enabling data-driven decisions and optimized product development.

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Collectif

Automates analysis of user feedback, interviews, and support tickets, surfacing insights to inform product and growth decisions.

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Reputation

Aggregates internal and external data from hundreds of sources, providing a comprehensive view of a brand and predicting consumer expectations with AI-driven insights.

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Pulse Insights

Delivers nuanced customer insights through contextual microsurveys, omnichannel collection, and AI-driven analysis, enabling data-driven actions and personalized experiences.

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Screeb

Unifies product analytics, customer feedback, and in-app messages to deliver better user experiences, driving adoption and conversion rates through data-driven insights.

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SurveySparrow

Engage customers in real-time, gather intelligent insights, and take data-driven actions with AI-powered conversational surveys and automations.