Question: Can you recommend a conversational platform that increases online conversions and provides automated customer support for e-commerce sites?

If you're looking for a conversational platform to drive conversions online and offer automated customer support for your e-commerce site, iAdvize is a great option. This platform uses generative AI to deliver a better customer experience, with features like 24/7 automated shopping support and agent tools that blend human expertise with AI. It integrates with tools like Shopify, Zendesk, Salesforce and Google Analytics and has been shown to increase conversions by a factor of 10 and automate 75% of interactions, making it a powerful option for e-commerce businesses.

Another great option is DigitalGenius, which offers AI-powered customer service automation specifically for e-commerce. It offers fast help and personalized answers to pre- and post-purchase questions through conversational and visual AI. The platform is deeply integrated with various systems to quickly respond to customer inquiries and includes proactive AI to resolve issues before they become problems. DigitalGenius also offers tools for creating and updating complex workflows, making it easier to manage customer support operations.

Verloop is another good option, with a range of features to personalize and contextualize customer interactions. It automates chat and voice support, increases agent productivity and customer satisfaction through features like automated chat, contextual conversations and NLP-powered FAQs. Verloop supports multiple languages and integrates with multiple platforms, making it a good option for businesses in many industries, including e-commerce.

If you're looking for a lower-cost option, Octocom offers a powerful AI chatbot based on GPT. It offers 24/7 support for product explanations, comparisons and recommendations to boost customer satisfaction and conversion rates. Octocom supports multiple channels and integrates with popular help desks and e-commerce platforms, offering human-like conversations and intelligent handoff to maximize customer support.