Question: Can you recommend a contact center platform that integrates with existing systems and allows for gradual AI adoption?

Genesys Cloud CX is an AI-infused platform designed to help businesses create great customer and employee experiences across many touchpoints. It's got a broad set of tools for orchestrating customer journeys, contact center operations, workforce engagement and an open CX platform with cloud foundations. Genesys Cloud CX lets you gradually adopt AI with metrics like lower average handle time, high response rates and higher agent productivity.

Another option is Verint, which offers a range of AI-infused tools to automate and personalize customer interactions. The platform can be integrated with existing contact center systems and includes tools like workflow efficiency tools, unified interaction data and real-time coaching bots. Verint's hybrid cloud architecture lets you integrate with on-premises and cloud-based systems, so you can gradually add special-purpose bots and applications.

Talkdesk is a cloud-based platform designed to make customer service more efficient with AI-infused tools. It can be integrated with tools like Salesforce and Microsoft Teams, and offers features like automated post-call work, self-service tools and performance management. Talkdesk's pricing is flexible, so it's a good choice for businesses of different sizes looking to improve operational efficiency and customer satisfaction.

If you're looking for a more personalized customer interaction, check out Cognigy. This AI-infused platform uses Generative AI to craft empathetic and human-sounding interactions across many channels. Cognigy can be integrated with a variety of contact center systems, and offers features like voice and chat interactions, proactive service and compliance with regulatory requirements like GDPR and HIPAA.