Question: I'm looking for a cloud-based phone system that integrates with digital channels for a centralized customer engagement experience.

If you're looking for a cloud-based phone system that can connect to digital channels for a unified customer engagement experience, GoTo Connect is a good option. It consolidates business communications and enables multichannel engagement with SMS, webchat, email, social media and video. It's easy to set up and manage, scalable and accessible from anywhere on any device, with 99.999% uptime and enterprise-class security. It also offers reporting and analytics to help businesses understand customer interactions and team performance.

Another top contender is RingCentral, an all-in-one cloud communications platform that ties together employee and customer interactions in one unified platform. It offers features like AI-infused call notes and insights, advanced business SMS, team messaging, AI-first video meetings and cloud faxing. RingCentral also offers RingCX for omnichannel contact center solutions and integrates with other business apps like Microsoft Teams, so it can be a good option to improve collaboration and productivity.

For companies that want to deliver a great customer experience through many channels, Vonage offers a full cloud-based contact center option. Vonage Contact Center spans voice, digital channels, video and more, with features like pre-built CRM integrations, customizable dashboards to monitor real-time KPIs and AI-Powered Routing to route customers to the best agents. The platform is built with security and compliance in mind, so it's good for companies of all sizes looking to modernize their customer service operations.