Question: Is there a way to automate and streamline our customer support operations without hiring more agents or increasing costs?

Ada is one of the top options, automating customer service with AI-powered responses that can handle more than 70% of requests. It can tap into existing knowledge bases and other business systems to personalize its responses, and it works in multiple languages and over multiple communication channels. Ada has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another top contender is Forethought, which automates repetitive tasks and improves resolution rates. It includes tools like Solve for automated responses, Triage for intent assessment, Assist for AI-generated ticket summaries, and Discover for workflow optimization. Forethought integrates with leading helpdesks and promises strong return on investment, so it's a good fit for e-commerce, SaaS and FinTech companies.

If you want a more general-purpose tool, check out Auralis, which can handle up to 70% of customer requests immediately and offer 24/7 support. With in-app messaging and multi-lingual support, Auralis can integrate with existing help desk software and offer insights into customer questions. That makes it a good option for companies that want to boost customer satisfaction and efficiency regardless of company size.

Last, My AskAI is a flexible tool that can integrate with existing live chat software to deflect up to 75% of support requests. It can respond 24/7, hand over requests to humans and automatically categorize issues, letting companies reduce the number of support tickets and boost customer satisfaction. With multiple pricing levels and a free trial available, My AskAI is a relatively affordable option for boosting customer service efficiency.