AnswerDash

AnswerDash is a self-service support system powered by AI that's designed to lower support costs and improve customer satisfaction. The service uses a combination of webpage content and user profile information to predict what a person might want to know, then delivers an answer without requiring a support ticket or live chat. That means fewer support tickets and live chats, and more time for agents to handle more important issues.

Among its features:

• Intelligent Self-Service: Predicts user questions based on webpage content or user profile.
• Resolve/Route: Provides self-service options first and routes to agents if needed.
• Content Improvements: Self-learning to improve content and identify gaps.
• Mobile App Support: Native mobile SDK for Android and iOS.
• Analytics & A/B Testing: Offers insights and testing tools.
• ROI Dashboard: Tracks cost and time savings in real-time.

AnswerDash can be integrated with common knowledge bases, ticketing systems and live chat software so the interface looks like a natural part of the business's website. Customers can import their own content and organize it in AnswerDash, customize the look and feel to match their brand, and launch the service with a minimal amount of setup.

Pricing is based on the number of support agents:

• Lite: Up to 5 support agents, with unlimited Q&A, smart NLP search and dashboard analytics.
• Pro: 5 to 10 support agents, with the addition of predictive Q&A, live chat deflection and onboarding support.
• Enterprise: More than 10 support agents, with 24-language support, chatbot integration and A/B testing.

AnswerDash promises to improve customer satisfaction with faster, lower friction self-service options that lead to higher sales conversions and lower cart abandonment rates. Real-time analytics and insights let businesses measure self-service performance and make data-driven decisions.

AnswerDash can predict questions based on webpage content, letting businesses improve their customer support without hiring more people or spending more money. And by using AI, AnswerDash automates and streamlines support operations so agents can focus on higher-value, more complex issues.

Published on August 3, 2024