Question: Can you recommend a solution that integrates with our existing knowledge base and live chat software to improve customer satisfaction?

If you're looking for something that can dovetail with your existing knowledge base and live chat software to boost customer satisfaction, AnswerDash is another good option. This AI-powered self-service support platform uses natural language processing to predict what customers need to know based on webpage content or user profiles and deliver answers without a ticket or live chat. It can be integrated with common knowledge bases and live chat tools, and it offers features like intelligent self-service, content optimization and an ROI dashboard to measure results.

Another good option is Kayako, a help desk software that offers multilingual and multichannel customer support through live chat, email, Facebook and Twitter. Kayako uses AI to handle up to 80% of customer inquiries, so human reps can focus on more complex issues. Its features include a customer self-help knowledge base and real-time activity tracking, and it can be integrated with other tools you already use to unify support across multiple channels.

Comm100 is another option. This omnichannel communication platform centralizes customer engagement across live chat, bots, automation, email and more. It offers enterprise-class live chat, automation of more than 80% of queries with custom and generative chatbots, and a knowledge base. Comm100 balances human and bot interaction, ensuring a personalized experience while maintaining efficiency, making it suitable for a wide range of industries.

Last, Help.center offers an AI-powered customer support knowledge base solution that answers questions instantly through a dedicated website and AI chat widget. With features like an AI knowledge base, AI chatbot, shared inbox and multilingual support, Help.center is designed to increase customer satisfaction by providing fast answers and encouraging self-service documentation. It offers a free plan and a business plan with custom branding and integrations.