eGain

eGain is an all-in-one knowledge management system that can help you engage customers across many touchpoints. It's a single place where customers can ask questions and get trusted answers and curated knowledge that agents and customers can access.

The system links disconnected information so answers are consistent and easily found. eGain uses AI to rapidly generate answers so you can rapidly respond to customer requests. You can create content once and reuse it across multiple channels, so you don't have to reinvent the wheel.

Some of its features include:

• Knowledge Hub: Uses AI and human expertise to deliver accurate and consumable answers.
• Conversation Hub: Handles messaging, app and website interactions, with features like chat, cobrowsing and click-to-call.
• Analytics Hub: Provides insights into omnichannel customer service operations so you can optimize agent performance and customer journeys.
• eGain AssistGPT: A generative AI tool for automating knowledge work.

eGain is geared for big businesses and government agencies that want to modernize their customer service operations. It's won plaudits from industry analysts like Gartner and Forrester for its digital engagement and knowledge management abilities.

Pricing isn't publicly disclosed, so you'll have to contact eGain for a quote for your organization. With its breadth of features and AI-powered help, though, eGain can help you offer customers a better, more personalized experience.

Published on July 22, 2024