Question: I'm looking for a solution that uses AI to automate knowledge management and improve customer service operations.

eGain is a broad knowledge management system that captures customer questions and offers agents and customers trusted answers. It uses AI to quickly generate answers, unifying information that otherwise would be scattered across different systems, and letting customer service reps concentrate on higher-value work. The system includes a Knowledge Hub, a Conversation Hub and an Analytics Hub, as well as eGain AssistGPT, a generative AI tool that automates knowledge work. That makes it a good choice for big businesses and government agencies trying to modernize their customer service operations.

Another good option is Ada, an AI-powered customer service automation system that replaces traditional scripted chatbots. It combines knowledge sources and data from other business systems to offer customers personalized answers to their questions. Features include voice and email automation, support for multiple languages, automated resolution measurement, AI coaching and channel expansion to multiple touchpoints. Ada has shown impressive results, including a 2x increase in automated resolution rate and a 5x return on investment in 12 months, so it's a good choice for many businesses.

If you want something more flexible, WorkHub is designed to centralize knowledge management and automate work across an entire organization. It can link multiple databases, files and URLs into a single interface to give a unified view of all the information. The system includes WorkBot, a conversational AI system that can handle natural language questions, and AI Agents that can automate work and make decisions on their own. AI Knowledge Management offers personalized knowledge delivery and predictive insights, so it's good for a broad range of industries and use cases.

Last, Bloomfire is AI-powered knowledge management software that lets companies tap into collective expertise. It includes AI-powered enterprise search and discovery, AI-powered authoring tools and an analytics suite for real-time visualization and data tracking. The system is designed for teams of any size and type, with the goal of boosting productivity and collaboration by speeding onboarding, data-driven decision making and question resolution.