Question: Do you know of a system that integrates customer engagement, knowledge management, and analytics to enhance customer experience?

InMoment is an integrated customer experience (CX) system that uses AI to collect and connect unstructured and structured experience data from many sources. It includes tools like AI-powered surveys, reputation management, digital listening and advanced analytics to offer deeper insights and unify omni-channel experiences. The system has won industry awards and lets teams take more focused actions to fix specific and recurring experience problems, ultimately resulting in revenue growth and profitability improvements.

Another broad option is Qualtrics, an experience management platform that offers actionable insights in customer, employee and market research. Qualtrics offers a variety of suites, including Customer Experience, Employee Experience and Strategy & Research. Its tools like Conversational Feedback, Manager Assist and Text Analytics Insights & Recommendations help companies collect and analyze data to improve customer and employee experiences, drive growth and make better decisions.

For those who want a powerful tool for customer experience management and employee engagement, Medallia offers an enterprise information retrieval system that collects feedback from a broad range of sources, integrates with other systems and uses AI analytics to spotlight key findings. Medallia's system is designed to improve customer, contact center and digital experiences, and is used in many industries, helping companies understand their customers and employees better and ultimately boost loyalty and engagement.

Last, NICE CXone is a cloud-native, AI-powered platform that unifies channels, data, applications and knowledge to deliver personalized and connected experiences. With its interaction-centric approach and tools like AI-infused workforce engagement management and omnichannel feedback management, NICE CXone lets companies build brand value, improve efficiency and deliver world-class customer experiences.