Walker

Walker helps companies improve experience management (XM), customer experience (CX) and employee experience (EX) through a variety of services that tap into the power of AI. With AI-powered solutions, Walker can provide customers with insights into customer behavior, predict their needs, optimize interactions and create lasting relationships.

As a Qualtrics-certified full-service XM firm, Walker offers technology implementation, end-to-end managed services and strategic consulting to help customers get better results. Through the partnership, Walker can help customers develop customized solutions for customer and employee experience, including digital customer experience, patient experience and financial services.

Some of the key services include:

• AI-driven insights: Get actionable insights into customer behavior and needs.
• Technology implementation: End-to-end managed services for the Qualtrics platform.
• Strategic consulting: Expert guidance to ensure better CX and EX results.
• Program management: Flexible services to plan programs, design samples and build surveys.
• Custom engineering: Custom solutions for contact centers, staff augmentation and more.

Walker works with a variety of industries, including healthcare, financial services and retail, and offers services like customer experience consulting, employee experience management and digital customer experience monitoring. Walker's approach ensures customers get practical know-how and the best tools to advance their XM, CX and EX initiatives.

Walker's results-focused approach has helped it build a strong track record, with 2,000+ Qualtrics engagements, 96% customer satisfaction and 97% quality of deliverables. Its services are designed to meet customers where they are on their experience management journey, with a collaborative approach to success and rapid integration of existing customer data.

Pricing is not disclosed, but customers can reach out to Walker to discuss their needs and get personalized advice. For companies looking to take their experience management to the next level, Walker offers a full range of solutions to help drive business results faster and more effectively.

Published on July 9, 2024