Question: Can you recommend a company that provides AI-driven insights to improve customer experience and behavior?

If you're looking for a company that offers AI-powered insights to help you understand and influence customer behavior and experience, Qualtrics is a good option. Qualtrics has an experience management platform that uses AI to provide insights into customer, employee and market research. With tools like Conversational Feedback, Text Analytics Insights and Manager Assist, it can help companies manage care journeys, boost employee engagement and optimize research. Qualtrics has more than 18,000 customers and a flexible pricing model, so it's a good choice for companies that want to use data to create personalized experiences.

Another strong contender is InMoment, an integrated customer experience software that collects and connects unstructured and structured experience data from many sources. Its AI-powered surveys, conversational intelligence and digital listening technology provide a single view of the customer journey. That means teams can understand customer intent and take specific actions to address specific experience problems, resulting in revenue growth and profitability improvements.

Insider is a customer data platform (CDP) that collects customer data and uses AI to predict customer behavior, offering 360° customer profiles and personalized experiences. Insider's sophisticated AI and machine learning technology offers actionable insights, making it a good choice for companies looking to drive growth and revenue with advanced personalization and journey orchestration.

If you're looking for a more narrow focus on customer engagement and automation, Verint has a broad CX automation platform. Its AI-powered tools, including Da Vinci AI and an Engagement Data Hub, are designed to analyze interaction data, predict demand and ensure high-quality interactions. Verint's platform is geared for contact centers that want to improve customer experience while lowering costs.