eGain Alternatives
Khoros
If you're looking for a different eGain alternative, Khoros is a good choice. It offers a support experience platform that combines generative AI, data and automation to provide personalized answers through a single digital concierge. Features like a single support interface, omnichannel view, conversation analysis and industry-specific guides help companies build support experiences that are seamless and efficient.
DigitalGenius
Another good alternative is DigitalGenius, an AI-powered customer service automation platform for ecommerce. It provides immediate care and personalized answers to questions customers have before and after a purchase through conversational and visual AI. With deep integrations with many platforms and tools, DigitalGenius automates customer service work and personalizes experiences, resulting in lower resolution times and higher customer satisfaction.
Forethought is another platform worth considering, particularly for e-commerce, SaaS and FinTech. It automates routine work, improves resolution rates and lowers support costs with tools like Solve for simple questions, Triage for intent assessment, and Assist for AI-generated ticket summaries. Forethought integrates with leading helpdesks and promises strong returns on investment and improved productivity.
Jochem
For a solution that plugs directly into your existing tool stacks, Jochem gives immediate answers to customer and employee questions. Features include seamless integration, smart matching of questions to experts and continuous learning, making it a good choice for customer support teams trying to improve knowledge management and operational efficiency.
