Question: I'm looking for a self-service support system that can predict customer questions and reduce support tickets.

If you're looking for a self-service support system that can anticipate customer questions and lower support tickets, AnswerDash is worth a look. This AI-powered service can anticipate what customers need based on the content of web pages or customer profiles and provide answers without a ticket or live chat. It offers features like intelligent self-service, content optimization and analytics, and integrates with common knowledge bases, ticketing systems and live chat tools.

Another good option is Helpshift, which offers a combination of self-service, conversational support and ticketing. It offers AI tools like Self-Help AI, Language AI and Generative AI Answers to let customers find answers on their own. Helpshift also offers analytics and reporting tools to help you understand customer behavior and agent productivity.

If you want to go even farther down the automation path, check out Ada. The service replaces traditional chatbots with AI-powered customer service so businesses can resolve more than 70% of customer inquiries on their own. It can integrate with your existing knowledge bases and works in multiple languages, so it should be good for a wide range of businesses seeking to improve customer satisfaction and cut costs.

Last, Forethought offers a variety of AI tools to automate mundane work and boost resolution rates. Its Solve feature handles simple questions with automated answers, while Triage and Assist let agents work more efficiently. Forethought also integrates with popular helpdesks like Zendesk and Salesforce, and promises big returns on investment and better productivity.