ServiceTarget

ServiceTarget is geared for customer experience professionals looking for a more scalable way to reach and help customers. It's designed to address the gap between the need for scalable customer education, online sales, customer enablement, customer support and client success, and the lack of scalable ways to deliver that through self-service portals and apps that draw on knowledge and AI.

ServiceTarget's features are designed to help you transform customer experiences:

• Custom Content Model: Build and manage structured content with an AI writing assistant.
• Unified Knowledge Foundation: Integrate information from multiple content sources.
• No-Code App Design: Graphically design self-service apps.
• Personalization: Customize every user interaction based on their context.
• Self-Service Options: Provide users with multiple self-service options through websites, portals, intranet, mobile and web apps.
• Community & Collaboration: Support many-to-many collaboration so users can help each other.
• Request and Feedback Management: Build views to manage high volumes of requests and feedback.
• AI-Powered Responses: Respond to users quickly with AI and relevant knowledge.

Some of the key features include:

• Enterprise Search & Discovery
• Knowledge Management
• Content Management
• No-Code App Design
• Community & Collaboration
• Requests & Submissions
• Surveys & Insights
• Performance Analytics

What sets ServiceTarget apart is that it brings all content types and sources into one enablement experience, combines AI-powered enterprise search and relevancy, and provides visual app design with over 100 templates. The platform can be deployed in minutes wherever users need it, whether on websites, portals, or apps.

Some examples of how ServiceTarget can be used include:

• Conversational AI Bot
• Customer Self-Service
• Knowledge Centered Support
• Company-Wide Knowledgebase
• Enterprise Search
• Content Hubs & Resource Centers
• Customer Communities
• In-App Help
• Product Support
• Product Knowledge
• Product Information Hubs
• Lead Funnels
• Partner Communities
• Employee Self-Service
• HR & IT Knowledge Management
• Sales Enablement Knowledgebase
• Client Success Knowledgebase
• Field Service Knowledgebase

The platform offers several benefits:

• Enhance user experience and satisfaction
• Drive self-service and reduce effort
• Improve efficiency and reduce costs
• Build knowledge foundations and improve product adoption

ServiceTarget offers customer success support through project planning, onboarding, content integration, flow development, and live training to ensure users get the most out of the platform. For pricing and more information, visit the ServiceTarget website.

Published on August 2, 2024