ServiceTarget Alternatives

If you're looking for another ServiceTarget alternative, Khoros is worth a look. It's a personalized support experience platform that combines generative AI, data and automation to provide customers with answers. Its features include a single support interface, generative AI integration, omnichannel views, conversation analysis and service and marketing insights. The platform is designed to help companies create support experiences that are seamless and efficient, and that meet customers' digital-first and omnichannel engagement expectations.

Another option is eGain, an all-in-one knowledge management platform that captures customer requests and provides trusted answers through a Knowledge Hub powered by AI and human expertise. The platform also includes a Conversation Hub for messaging, app and website interactions, and an Analytics Hub for omnichannel customer service operations insights. eGain is designed to modernize customer service operations and deliver personalized and efficient customer experiences.

SearchUnify is another option, a unified cognitive platform that uses AI and machine learning to improve enterprise search, customer support and self-service. It aggregates disparate data silos, providing real-time analytics and AI-powered applications. The platform can reduce average handle time, improve first call resolution and boost self-service success, so it's a good fit for companies that want to improve customer satisfaction and reduce support costs.

Last is Stonly, which uses adaptive knowledge bases to help customer support teams lower resolution time and ticket volume. It offers interactive guides, AI-generated answers and a unified knowledge base to improve self-service. With features like contextual support widgets, integrations with tools like Zendesk and Salesforce, and flexible pricing tiers, Stonly can help improve customer service response and agent productivity.