Question: Do you know of a tool that can help me automate customer support and reduce response times by up to 70%?

If you need to automate customer support and lower response time, Ada is a good option to evaluate. This AI-powered customer service automation platform replaces traditional chatbots with AI-powered agents to resolve more than 70% of customer issues. It also includes features like voice and email automation, support for multiple languages, and automated resolution measurement to help you improve customer satisfaction and lower costs.

Another good option is Auralis, which handles up to 70% of customer requests automatically. This conversational AI works 24/7 and can be integrated with existing help desk software. With features like Support CoPilot, Insights Dashboard and multi-lingual support, Auralis can help you grow your customer support operations while improving the overall customer experience.

If you're looking for a more complete solution, Verloop offers a range of features that personalize and contextualize interactions. It includes automated chat and voice support, agent empowerment tools and contextual conversations that can deflect a large percentage of support requests, increasing both agent productivity and customer satisfaction. The company's platform is good for companies in a variety of industries, including e-commerce, banking and travel.

Last, Forethought offers an AI-powered customer support platform that automates routine tasks and improves resolution rates. With tools like Solve, Triage, Assist and Discover, it can be integrated with leading helpdesks like Zendesk and Salesforce. Forethought offers some impressive statistics, including a 40% reduction in First Response Time and a 64% deflection rate, making it a good option for improving productivity and lowering costs.