Question: Can you recommend a platform that allows me to automate customer support and marketing through multiple channels?

If you need a platform that can handle both customer support and marketing automation across multiple channels, Gupshup is definitely worth a look. It's an all-in-one solution with AI-powered chatbots on more than 30 messaging channels like WhatsApp, Google's Business Messages and SMS. The platform's Bot Studio, Agent Assist, Integrations, Conversational AI and Campaign Manager features make it a good choice for companies that want to orchestrate their customers' journey and get the most value out of each customer over their lifetime.

Another good option is Whautomate, which can be integrated with WhatsApp, Telegram, Messenger and Instagram to handle customer service requests on multiple channels. Whautomate also offers industry-specific solutions for customer service, sales and marketing, as well as features like customer support AI bots, invoice and payment management, and subscription management. The platform is designed to help businesses of all kinds dramatically increase sales, engagement and productivity.

Haptik is another option worth considering, especially if you want to use Generative AI to improve customer lifecycle management. It can handle multichannel customer engagement on WhatsApp, Instagram Direct, Google Business Messages and other channels. Haptik's tools include Gen AI Web Q&A for customer support, Gen AI Sales Assistant for personalized sales guidance and an Intelligent Analytics suite for monitoring performance. The platform is designed to improve customer satisfaction and operational efficiency, so it's a good option for businesses looking to take their customer engagement to the next level.

Last but not least, Omnichat combines messaging on multiple channels like WhatsApp, Facebook, Instagram and WeChat, making it a good option for customer service, marketing and sales. With official WhatsApp Business Solution Provider integration and marketing automation, Omnichat lets businesses track customer behavior and set up automated customer journeys. It has several pricing tiers to suit different business needs and offers a 14-day free trial with full onboarding support.