Question: How can I automate my contact center operations to improve efficiency and reduce costs while still providing a personalized experience?

Genesys Cloud CX is a powerful AI-infused contact center foundation that lets companies create great customer and employee experiences. With omnichannel engagement, contact center optimization and workforce engagement management, it's designed to boost response rates, first-call resolution and agent productivity. It's a Gartner, IDC and Forrester leader, used by more than 8,000 companies, and a good option for large-scale empathetic and personalized customer interactions.

Talkdesk is a cloud-based contact center foundation that uses AI to improve efficiency and cut costs. It offers tools to automate post-call work, boost self-service rates and speed up automation. Integrations with sales and service tools like Salesforce and Microsoft Teams mean customers can handle customers wherever they're working. Talkdesk is highly customizable, with flexible pricing and industry-specific editions, so it's good for a wide range of businesses.

Five9 is another strong cloud-based contact center foundation that combines AI and automation for better customer experiences and lower costs. It offers features like blended inbound/outbound management, agent desktop tools and interaction analytics. Integrations with common CRM systems and several pricing tiers means Five9 can accommodate small and large businesses, and a variety of industries, for a full-featured customer interaction foundation.

Last, Verint offers a customer experience automation foundation that uses AI to improve engagement and business results. Its modular design lets you add new features as needed, and it includes tools like Engagement Data Hub, Forecasting and Scheduling, and Channel Automation. Verint is a well-regarded option by industry analysts and is designed to help contact centers automate and improve customer experiences while lowering costs.