Question: I need a tool that can analyze customer conversations and provide insights to improve our sales strategy.

If you want a tool to analyze customer conversations and offer insights to inform your sales strategy, Chorus is a good candidate. This Conversation Intelligence platform uses machine-learning technology to record and analyze calls, meetings and emails so you can see what's working and what's not and adjust your sales approach accordingly. It offers features like win/loss analysis, forecasting and call coaching that could be useful for ongoing learning and team collaboration.

Another top contender is Gong, a Revenue Intelligence platform that uses AI to try to make sales teams more effective. Gong offers insights into customer conversations from multiple communication channels, along with tools for forecasting, sales automation and enriched data analysis. It's geared for big, complex sales teams and can integrate with several CRM tools, so it's a good choice for revenue operations optimization.

Grain is another good option for automating note-taking, record-keeping and insights gathering. It integrates with tools like Hubspot and Salesforce, offering AI-generated meeting notes, automated CRM synchronization and deal analytics. It's good for sales performance optimization, coaching and deal closure, and it offers a free plan for basic use with the ability to upgrade for more advanced features.