Question: Is there a tool that can automate customer conversations using AI-powered virtual agents, and also integrate with our existing contact center platform?

Genesys Cloud CX is a full-featured AI-infused contact center software designed to provide the best customer experience across many touchpoints. It includes omnichannel engagement, contact center optimization and workforce engagement management, among other features. Genesys Cloud CX promises better response rates, first-call resolution and agent productivity, so it's a good option if you want to marry AI-powered automation with your contact center.

Another strong option is Cresta, which offers a generative AI platform tuned to improve contact center performance. Cresta includes conversation intelligence, agent assist, virtual agents and a no-code command center. It can be integrated with a range of contact center software, letting companies speed up response times, conversion rates and average handle times. Cresta is geared for sales, customer care, retention and collections.

If you want to focus on improving agent productivity and customer satisfaction, take a look at ASAPP. ASAPP automates with a human touch for the best customer experience. It offers generative automation, real-time guidance and interaction intelligence, and it's shown big improvements in CSAT, agent productivity and operational efficiency. ASAPP is designed to be flexible for contact center needs, offering immediate value in specific areas or a full CX transformation.

Last, Ada offers AI-powered customer service automation that replaces traditional chatbots. It can draw from existing knowledge bases and data from other business systems for personalized answers. Ada features include voice and email automation, support for multiple languages and AI coaching, and it's good for e-commerce, fintech and other industries. It can improve customer satisfaction and lower operational costs.