Question: I'm looking for a platform that uses AI to extract insights from customer conversations, can you suggest one?

If you're looking for a platform that uses AI to extract insights from customer conversations, Enterpret is a top contender. The system ingests and analyzes customer feedback from a wide range of data sources, including social media, sales calls and support tickets, with adaptive AI models that can learn from the data. It includes a customizable unified feedback taxonomy, semantic search and an analytics interface, making it a good fit for product development teams and customer experience staff.

Another powerful option is CustomerIQ. This AI-powered platform ingests and analyzes customer feedback from a variety of sources, including Slack, Hubspot and Zendesk. It includes AI-powered highlight extraction, filtering and search, so teams can understand customer data, spot feature requests and take actions to maximize revenue. With enterprise-grade security and scalability, CustomerIQ is good for teams that want to automate customer feedback analysis and make data-driven decisions.

Monterey AI offers more advanced AI to help companies improve customer satisfaction and build better products. It uses AI to extract insights from a range of sources, including user feedback, tickets and surveys. With tools like Classify + Triage and Q&A + Analyze, Monterey AI is a good fit for product managers and customer success teams. The platform integrates with more than 6,000 apps, so it should be easy to plug into existing workflows.