Question: Is there a communication system that can help me improve customer experience with AI-powered chat and self-service options?

If you want to use AI to boost customer satisfaction with chat and self-service options, Helpshift is worth a look. The all-in-one customer service platform includes self-service, conversational support and ticketing, and includes AI tools like Self-Help AI, Language AI and AI Chatbots. It's designed to improve customer support and reduce costs. Helpshift also includes a range of analytics and reporting tools to help you understand what's going on with customers, so you can optimize service and cut costs.

Another contender is Ada, which seeks to move beyond traditional chatbots scripted by humans to AI-powered customer service. Ada can tap into existing knowledge bases for more personalized answers and works in multiple languages and on multiple communication channels. Among its features are voice and email automation, AI coaching to improve performance and automated measurement of when issues are resolved. It's used by e-commerce, fintech and other companies.

If you want an all-in-one CRM system, Kustomer offers omnichannel messaging, a unified customer profile and AI-powered automations. It can handle proactive support, business process automation and integrates with more than 60 other apps. The company promises it'll boost agent productivity and customer satisfaction while cutting operational costs, and it's good for businesses of all sizes.

Last, Comm100 offers an omnichannel communication platform that centralizes customer service across many touchpoints. It includes enterprise-class live chat, automation of more than 80% of inquiries and a knowledge base to balance human and bot abilities. Comm100 is designed to be secure and compliant, and it's been used by companies in a range of industries to boost customer satisfaction and support capacity.