Question: I'm looking for a solution that uses AI to automate routine tasks in our contact center, freeing up agents to focus on high-value conversations.

If you want to automate some of the more mundane tasks in your contact center, ASAPP is a good option. It combines generative automation, agent augmentation and real-time guidance for better agent productivity and higher CSAT. With features like delightful automation and harvesting interaction data, ASAPP can help reduce average handle time and boost efficiency, making it a great option for modern contact centers.

Another top pick is Genesys Cloud CX, an AI-powered platform for omnichannel engagement and contact center optimization. It's got features like workforce engagement management and end-to-end journey management that can help companies better engage with customers and employees. Genesys Cloud CX can improve response rates and first-call resolution to keep agents productive and customers happy.

Cresta is another powerful option for contact center optimization. It analyzes conversations to reveal insights and best practices, then offers real-time guidance and after-call work automation. With features like conversation intelligence and virtual agent abilities, Cresta can help companies drive business outcomes and improve customer care, retention and sales through its AI tools.

If you're looking for something a bit more specialized, Forethought is an AI-powered customer support platform that automates routine tasks and improves resolution rates. Its tools, like Solve for simple questions, Triage for routing tickets and Assist for agent efficiency, can be easily integrated with leading helpdesks. Forethought promises big cost savings and productivity improvements, and it's a good fit for e-commerce and SaaS companies.