Unthread Alternatives

If you're looking for another Unthread alternative, Forethought is worth a look. Forethought is an AI-powered customer support platform that automates repetitive tasks and boosts resolution rates. It comes with tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated summaries and suggestions, and Discover to streamline workflows. Forethought integrates with Zendesk, Salesforce and ServiceNow, and its tools are geared for e-commerce, SaaS and FinTech companies.

Another good alternative is BoldDesk. This all-in-one help desk software combines AI and workflow automation to help you run your customer support better. It includes features like an end-to-end ticketing system, knowledge base, task management and an AI copilot for quick answers. BoldDesk also has multilingual help desks and a 15-day free trial, so it's good for companies of all sizes.

Ultimate also has powerful automation abilities. The platform uses generative AI to handle more than 60% of support requests across multiple channels, boosting customer satisfaction and agent productivity. It includes UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues and an Analytics Suite for measuring performance. Ultimate can be easily integrated with any CRM, making it a good option for companies that want to automate more complex support tasks.

Last, you could also look at Tidio, which uses AI to automate customer interactions. Tidio includes Lyro for automated responses to 70% of customer inquiries, advanced ticket filtering and a no-code automation tool called Flows. It can integrate with other tools and offers analytics to track performance, so it's good for companies that want to streamline support and improve customers' experience.