If you're looking for another Sierra alternative, boost.ai is a good option. The company offers an enterprise-focused conversational AI platform designed to improve customer satisfaction and automate customer service. It includes AI chat and voice bots for personalized conversations, scalability, security and omnichannel consistency. It's a good option for companies that want to improve customer engagement.
Another good option is Verloop. Verloop.io is a conversational AI platform that automates customer support with tools like automated chat and voice support, agent empowerment tools and multilingual support. Its ability to deflect a large percentage of support requests and improve overall customer satisfaction makes it a good option for e-commerce, banking and travel companies.
Khoros is also a good option. The company uses generative AI and data automation to offer personalized support. With a unified support interface, omnichannel view and conversation analysis, Khoros helps companies build support experiences that are seamless and efficient and meet customer expectations for digital-first engagement.