Front Alternatives

If you're looking for a Front alternative, Forethought is another option worth considering. This AI-powered customer support platform automates repetitive tasks, increases resolution rates and lowers support costs. It includes features like Solve for automated responses, Triage to send tickets to the right place, Assist for AI-generated ticket summaries and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies.

Another option is Ultimate, which uses generative AI to automate more than 60% of support requests across multiple channels. It includes UltimateGPT for FAQs, Dialogue Builder for custom dialogues, Backend Integrations for personalized responses and an Analytics Suite to measure performance. Ultimate can connect to any CRM with one-click connections and API integrations, making it a good choice for businesses that want to scale support operations and improve efficiency.

For a full-featured customer service solution, you might want to check out Zendesk. The company's AI technology is designed to improve interactions across text, mobile, phone, email and live chat. Zendesk's features include AI Agents to help human agents, AI-powered Workforce Management, AI-based Quality Assurance and Personalization integrations. It's designed for companies of all sizes, with a scalable and customizable option to manage customer service operations.

Last, Kustomer is an all-in-one CRM platform that combines omnichannel messaging, a single customer view and AI-powered automations. It offers features like proactive support, business process automation and advanced reporting and analytics. Kustomer is good for businesses of all sizes looking to improve customer service, productivity and operational efficiency.