Foundever Alternatives

If you're looking for another Foundever alternative, LivePerson has a mature conversational AI platform that can help you move to a digital-first customer experience. The platform is designed to reduce operating costs by 30% while increasing customer satisfaction by 10%, and it includes features like automating common customer intents and analyzing omnichannel conversation data to better understand customer needs. It's a good choice for improving customer engagement and outcomes through more efficient contact center operations.

Another good choice is TTEC, a global CX technology and services company that offers a wide range of services including CX strategy, contact center operations and managed services. With a combination of AI and human expertise, TTEC helps companies deliver personalized experiences across multiple touchpoints. With a global footprint that spans more than 50 languages and millions of daily interactions, TTEC has the scale and expertise to help you deliver the best customer experience.

Genesys Cloud CX is another option. The AI-powered contact center platform helps companies deliver great customer experiences through omnichannel engagement and contact center optimization. Gartner, IDC and Forrester have named Genesys Cloud CX a leader, and more than 8,000 companies use it to improve response rates, first-call resolution and agent productivity. It's a good choice if you want to improve customer interactions and satisfaction.

Last, Verint offers a flexible and modular CX automation platform that uses AI. With tools like Engagement Data Hub, Forecasting and Scheduling, and Quality and Compliance, Verint offers a broad range of tools to improve customer engagement and reduce costs. Its open architecture means it can integrate with other tools you already use, making it a good choice for contact centers that want to automate and improve customer experiences.