Foundever

Foundever blends human expertise with AI-driven capabilities to offer a full range of customer experience (CX) outsourcing services and solutions. This helps brands better handle the complexities of customer interactions.

Foundever offers a variety of CX services designed to meet the needs of contact centers and customers. Its solutions are designed to provide operational insights, make customer interactions easier through human-centered approaches, advanced technology and data-driven insights. The company has a culture of care, with more than 170,000 associates around the world who are dedicated to delighting customers and fostering long-term loyalty.

Some of the key features of Foundever include:

• Global Reach: With operations in 45 delivery countries and support for more than 60 languages, Foundever can serve customers anywhere.
• Operational Insights: Foundever uses operational data to address the challenges of contact centers and customer expectations.
• Human-Centric Approach: The company has a culture of care, ensuring that customer conversations are personalized and engaging.
• Technology Integration: AI-driven capabilities help improve the efficiency and effectiveness of customer interactions.

Foundever serves a range of industries, including banking, financial services, retail and more. Its broad experience across multiple industries means the company can tailor its services to meet the unique needs of each industry. The company has won several awards, including being named a Global Leader in the ISG Provider Lens Contact Center – Customer Experience Services report and a global Leader in the Everest Group PEAK Matrix.

Pricing is not publicly disclosed, as it can vary depending on the specific services and scope of projects. Foundever promises to help its customers gain competitive advantage, so its services can be worth the investment for companies looking to improve their customer experience. By using Foundever's broad range of services, brands can improve customer engagement, loyalty and competitiveness in their markets.

Published on July 6, 2024