Question: Can you recommend a customer experience outsourcing service that provides operational insights and supports multiple languages?

If you need a customer experience outsourcing company that offers operational insights and supports multiple languages, TTEC is a top contender. With more than 64,000 employees working in 80+ contact centers, supporting more than 50 languages, and serving millions of customers daily across 6 continents, TTEC offers a broad range of services including CX strategy, contact center operations and technology. You can find resources like client stories, blog posts and strategy guides to keep up to date on the latest CX trends.

Another top contender is Foundever, which combines human expertise with AI-powered capabilities to deliver personalized CX. With operations in 45 countries and support for more than 60 languages, Foundever works with a range of industries, including banking and financial services. It offers operational insights, a human-centric approach and technology integration, making it a strong option for boosting customer engagement and loyalty.

PolyAI is a strong option for enterprise customers, offering a customer-led conversational solution that can handle complex issues in multiple languages. With features like voice assistants, higher call volumes and insights into customer conversations, PolyAI can cut wait times and improve customer satisfaction. It also offers integration with existing tech stacks and 24/7 support and compliance certification.

If you need a flexible and adaptable customer care option, check out Arise. This platform connects brands with the right people to provide customer support from a variety of global locations. Powered by AI chatbots and sophisticated analytics, Arise offers real-time data insights to fuel customer loyalty and offers scalable capacity up to 200% intraday and 600% seasonally, so it's a good option for businesses looking to improve customer experience through technology-enabled support.