Question: How can I provide personalized and engaging customer conversations across multiple industries and geographies?

If you're looking for a way to deliver personalized and engaging customer conversations across a range of industries and geographies, Haptik is worth a look. The conversational CRM uses Generative AI to handle the full customer life cycle, with features like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying guidance, and Multi-Channel Support for consistent customer interactions. Haptik has helped businesses in Retail, Fintech, Healthcare and other sectors boost customer satisfaction and operational efficiency.

Another good option is INSIDE, which is designed to personalize customer interactions through live chat, messaging and AI. With live sentiment, email ticketing, social messaging and AI auto translation, INSIDE lets companies deliver high-touch customer service across multiple digital touchpoints. It's geared for retail, luxury and travel industries, and offers customized pricing depending on business needs.

For a broader customer experience strategy, TTEC offers a range of services, including CX strategy and contact center operations, CX managed services and revenue generation. With AI-augmented tools and human expertise, TTEC can deliver personalized interactions across many channels, making it a good fit for many industries. With a lot of resources and a global footprint, TTEC can help businesses succeed with customer experience and employee experience.

Last, Braze is a customer engagement platform that uses AI to power real-time, personalized interactions across many channels. Its features include data activation, journey orchestration and cross-channel messaging that are designed to optimize customer experiences and engagement. Braze is good for industries like retail, media and finance, and offers scalable and secure options to ensure compliance with privacy regulations.