Question: Do you know of a company that offers AI-driven customer experience solutions with a global reach and human-centric approach?

If you're looking for a company that can help you with AI-powered customer experience solutions that span the globe and are grounded in human empathy, TTEC is a top choice. TTEC offers a wide range of services, including customer experience strategy, contact center operations and AI-infused tools to personalize interactions across multiple touchpoints. With more than 64,000 employees in 80+ contact centers speaking more than 50 languages and serving millions of customers every day across six continents, TTEC has the scale and expertise to help companies succeed in customer experience and employee experience.

Another strong contender is Genesys Cloud CX. This AI-infused contact center platform lets companies create great customer experiences through omnichannel engagement, contact center operations and end-to-end journey management. More than 8,000 companies use Genesys Cloud CX in more than 100 countries, and it's a leader in the industry according to Gartner, IDC and Forrester. It can improve response rates, first-call resolution and agent productivity, and it's a good option for large-scale empathetic and personalized customer interactions.

TaskUs also offers a hybrid approach that combines human and AI abilities to offer high-quality customer experience solutions. The company specializes in high-value services like customer support scaling, content security and data labeling to train AI systems. With industry-specific solutions for healthcare, technology and other areas, TaskUs helps clients improve customer satisfaction and drive business growth through its flexible and responsive approach.

Last but not least, ASAPP is a suite of AI tools that can help human contact center agents work better by automating some tasks while still using the intelligence and empathy of human agents. ASAPP can boost agent productivity, improve CSAT and ensure compliance through features like generative automation, real-time guidance and harvesting of customer interaction data. The platform is designed to be flexible and adaptable, so it can work with a variety of contact center needs, and it's designed to help contact centers deliver customer service more efficiently.