Enchant Alternatives

If you're looking for another Enchant alternative, Helpshift is worth a look. The company's platform combines self-service, conversational support and ticketing into one customer service package. Helpshift also offers AI tools like Generative AI Answers and Agent AI Copilot, a Help Center and AI-powered article recommendations for customer self-service. It also offers a range of analytics and reporting tools to measure customer and agent performance.

Another option is Zendesk, which offers an all-in-one customer service software that personalizes interactions across text, mobile, phone, email, live chat and social media. Its features include AI Agents, workforce management and quality assurance designed to get the most out of team members and improve the quality of interactions. Zendesk is flexible and can be scaled up or down depending on your business needs.

If you want to focus on optimizing your contact center, Talkdesk is worth a look. It's a cloud-based platform that uses AI to automate post-call work, increase self-service rates and offer insights. It integrates with tools like Salesforce and Microsoft Teams, and its pay-as-you-go pricing means it can be used for a variety of business needs.

Last, My AskAI is a low-cost option that integrates with your existing live chat tools like Zendesk, HubSpot and Intercom. It deflects up to 75% of support requests, meaning your team can focus on the higher-value work instead of juggling as many tickets. With automated content integration, customizable chatbots and multi-channel support, My AskAI can improve customer support efficiency without disrupting what you already have in place.