Cast Alternatives

If you're looking for a Cast replacement, Ultimate is a good option. The platform automates more than 60% of support requests using generative AI, boosting customer satisfaction and agent efficiency. With features like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues and API integrations for personalized responses, it lets companies scale support operations and easily connect to any CRM.

Another option is Verloop. Verloop.io is designed to automate customer support with personalized and contextual interactions. It offers automated chat and voice support, agent empowerment tools, multilingual support and real-time monitoring. By deflecting a large portion of support requests, it can improve response times and customer satisfaction, making it a good option for e-commerce, banking and travel companies.

For a more comprehensive customer service solution, check out Kustomer. The company offers an all-in-one CRM product with omnichannel messaging, a single customer view and AI-powered automations. With more than 60 app integrations and advanced reporting analytics, Kustomer is a good option for companies of all sizes looking to improve customer service while lowering operational costs.

Last, DigitalGenius is a good option for e-commerce companies. The company offers immediate care and personalized answers through conversational and visual AI. It integrates deeply with a variety of platforms to handle pre- and post-purchase questions, offering proactive AI to resolve issues before they become problems. Key features include the Flow Builder tool for non-technical workflow creation and detailed analytics for optimization, making it a good option for improving customer satisfaction and loyalty.