Question: How can I unify customer voices from different platforms like Slack, Twitter, and Discord into one place for easier analysis?

Olvy is a full-featured user feedback management tool that collects, analyzes and prioritizes feedback from multiple sources, including Slack, Discord, Twitter and more. It can generate AI summaries, perform thematic analysis and sentiment analysis, and help you turn a flood of feedback data into useful information. With integrations with tools like ClickUp and Zendesk, Olvy can automate your feedback workflow and help you make data-driven decisions.

Another feature-rich option is CustomerIQ, an AI-based tool to collect, analyze and quantify customer feedback from multiple channels. It can integrate with Slack, Hubspot and Zendesk, and can use AI to extract highlights and filter feedback. It's geared for marketing and product teams that want to understand customer data, understand feature requests and take action to maximize revenue.

If you're looking for a more customer insights-oriented tool, Dovetail collects feedback from multiple channels and turns it into insights. It surfaces themes and patterns, and lets you edit transcripts and create highlight reels. With integrations to Slack, Confluence and Jira, Dovetail is geared for big businesses and has strong security options like HIPAA compliance.

Last, Sauce automates the collection and analysis of customer feedback, delivering insights in less than 5 minutes. It uses AI clustering to spot important feedback trends and can integrate with Slack and Intercom. Sauce is good for improving product adoption, reducing churn and improving customer satisfaction.