Question: Do you know of a unified communication platform that provides easy setup, admin tools, and advanced reporting for customer experience insights?

Nextiva has a unified business communication platform that covers voice, video, chat, social media and email communications. It's got AI-powered tools to help agents, secure payment integration and automated dispositioning. The platform also has customizable reports, real-time dashboards and widgets for deeper analysis, so you can better track and improve customer interactions.

Another top contender is Genesys Cloud CX, an AI-infused contact center platform that lets you orchestrate customer experiences across many interactions. It's got omnichannel engagement, contact center optimization and workforce engagement management. It's designed to improve response rates and first-call resolution, and more than 8,000 companies use it.

RingCentral is another good choice, with an all-in-one cloud communications platform that includes phone, message, video, contact center and virtual event tools. It's got a personal AI assistant for live call notes and insights, advanced business SMS and a range of integrations with other business tools. With customizable plans, RingCentral spans many industries, so it's good for businesses of all sizes and needs.