Question: I'm looking for a platform that helps telco operators increase customer engagement and generate new revenue streams through cloud services.

If you're looking for a platform to help telco operators increase customer engagement and generate new revenue streams through cloud services, Synchronoss offers a comprehensive personal cloud solution. It allows operators to build trusted relationships with subscribers by improving the user experience with features like AI-powered engagement, storage, and security. The platform supports various applications across mobile, web, and desktop, and has been adopted by millions of subscribers.

Another excellent option is Webex CPaaS, a cloud-based communication platform that automates end-to-end customer journeys across multiple channels, including SMS, RCS, and WhatsApp Business. It integrates seamlessly with existing systems and cloud applications, offering benefits like centralized control, rapid deployment, and scalability. This platform is ideal for automating and enhancing customer interactions, making it a strong choice for telco operators.

For those interested in leveraging Generative AI (GenAI) to drive innovation and automate processes, Amdocs’ amAIz platform is a valuable solution. It helps communication service providers simplify customer, IT, and network demands while delivering end-to-end customer experiences across multiple channels. This platform focuses on enhancing AI enablement, flexibility, and scalability, making it a powerful tool for optimizing decision-making and driving innovation.

Lastly, Twilio provides a robust customer engagement platform that combines communication APIs for SMS, WhatsApp, voice, and email. It allows businesses to personalize customer journeys and onboard users securely with robust authentication solutions. Twilio's comprehensive suite, including a Customer Data Platform and omnichannel campaigns, makes it a versatile tool for improving customer engagement and retention.