Question: Do you know of a technology-driven solution that can provide seamless customer support across multiple touchpoints, including voice, email, and chat?

Netomi is a good choice, offering an enterprise-class AI-powered customer service platform that spans email, chat, messaging, SMS, social media and voice. It offers real-time omnichannel intelligence, goal-oriented AI and a security-first architecture that meets strict security requirements. Netomi can be integrated with existing systems and offers a no-code workflow builder for customization. Results include a 50% increase in support team capacity and a 90% resolution rate.

Another option is Ada, which offers AI-powered customer service automation. Ada replaces traditional chatbots with AI-powered agents, automating more than 70% of customer inquiries. It supports multiple languages and integrates with existing knowledge bases to provide personalized answers. Ada's features include voice and email automation, AI coaching and channel expansion to web, mobile, social media, SMS and phone channels. It's used by companies in a variety of industries and can help with cost savings and customer satisfaction improvements.

Genesys Cloud CX is another all-purpose option, an AI-powered contact center platform that spans omnichannel engagement. It helps companies orchestrate every customer journey, optimize contact centers and engage their workforce. More than 8,000 companies use Genesys Cloud CX, and it's designed to improve response rates, first-call resolution and agent productivity.

If you're looking for a platform that centralizes customer engagement, Comm100 offers an omnichannel communication platform. It spans live chat, automation, email and other channels, with a focus on striking the right balance between humans and bots for a personalized customer experience. Comm100 is certified to industry standards for security and privacy, and it's a good fit for industries like health care and finance, with options for specific industries.